Frequently asked questions

We strive to process and ship all orders as quickly as possible to ensure you receive your items without delay. Here are our general shipping details: • Processing Time: Orders are typically processed within 1-3 business days. • Domestic Shipping: Standard shipping is available for all orders within the United States, with an estimated delivery time of 3-7 business days. • Free Shipping: Enjoy free shipping on domestic orders over $75. • International Shipping: We offer international shipping to select countries. Delivery times may vary depending on your location and customs clearance. Additional fees for duties and taxes may apply and are the responsibility of the recipient. • Flat Rate Shipping: A flat shipping rate of $10 applies to orders under $75 within the U.S. We’ll provide tracking information once your order has shipped so you can monitor its journey. If you have special shipping requests or questions about your order, please contact us—we’re happy to help!

To enjoy your candle safely and get the most out of it, follow these simple guidelines: • Burn Time: Limit your candle burn time to 2-3 hours per session. This ensures the wax melts evenly across the surface and prevents tunneling. Stop burning your candle when about ¼” of wax remains at the bottom to avoid overheating the container. • Trim the Wick: Before each use, trim the wick to ¼”–½” for a safe, clean, and even burn. Always discard any wick trimmings to keep the candle surface clear of debris. • Extinguishing the Flame: Use a candle snuffer to safely extinguish the flame without splashing wax. Alternatively, a wick dipper can be used to extinguish the wick and reposition it for the next burn. • Wick Maintenance: Straighten the wick after extinguishing to ensure an even burn next time. Remove any debris that may have fallen into the wax. • Storage Tips: Store your candles in a cool, dry, and dark place to preserve their scent and wax quality. Keep them away from direct sunlight or heat sources to prevent melting or fading. Caring for your candles properly not only enhances their lifespan but also ensures a safe and delightful experience every time!

We understand that purchasing candles online can sometimes feel like a leap of faith. That’s why we’re committed to making sure you’re completely satisfied with every single candle you receive. If you don’t absolutely love it, we’ll replace it free of charge or help you find a scent that’s just right for you—no questions asked. Your happiness is our priority, and we’re here to ensure every candle brings you joy. Rest assured, we’ve got you covered! For more details about our Happiness Guarantee, feel free to reach out—we’re always happy to help!